Refund and Returns Policy

We are working towards making every purchase and every product right। After that, if there is any manufacturing fault in the product for any reason or the product does not work after receiving the product, the colour or size is different from the ordered product, then there is an opportunity to exchange or return the product। In case of missing product or complaining of different product, you must understand the product in front of the delivery man during delivery or you must record unboxing video। Such issues such as product missing, product breaking in courier or product different is not acceptable without recording unboxing videos – so it is requested to record product unboxing videos to prevent misunderstandings।

From Dropbazar we provide 7 days replacement warranty for almost all products and also almost all products have different term warranty which is effective from the day of receiving the product।

Below is the list of cases where returns, exchanges, warranties and refunds will not be applicable

1. If the product is burnt or physically damaged.
2. Any type of software or digital products.
3. Product of clearance cell.
4. If the seal or sticker of the product’s contact is removed
5. Undergarment items
6. Any type of accessories charger or adapter with the product.
7. Any gift item or reward that is given free of charge.
8. If there is no scratch or stain or resellable condition on the product.
9. Third-party compatibility issue with any hardware or device app or software which is not the default feature of the product 

If you see any problem after checking the product delivery as soon as possible, then definitely file a written complaint with us, in this case, the email will be given top priority, but for small problems or how to operate a product, call the call centre or inbox Facebook. You can take help।

If any product needs to be returned, it must be properly boxed with all types of paper, boxes, accessories, warranty cards, stickers, labels, gift items etc. provided or in a separate bag (no tape can be attached to the product box) to our office address. Courier to do or send to yourself or someone else। In this case, if there is an opportunity to pick up the product from your location, we will try, but in that case, you have to pay the courier charge in advance।

If the product is returned, the product must be resolvable, if any parts are missing or the box is damaged, the product return will not be received। If everything goes well, after receiving the product, after checking the product, if everything goes well, the refund will be arranged within 72 hours।

If there is any fault in the product, we will bear the delivery charge (if there is an additional courier charge of Tk 100 outside Dhaka of Tk 50 within Dhaka, the buyer will have to pay it) but the courier charge and other payment settlement charges in case of change of mind or not liking or other. The customer has to bear the entire charge।